Terms of Service

OtoLoom  ·  Last updated: May 2026  ·  Effective: May 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the OtoLoom platform ("Service") operated by OtoLoom ("we", "us"). By accessing or using our Service you agree to these Terms. If you do not agree, do not use the Service.

2. Description of Service

OtoLoom provides an AI-powered chatbot platform that enables businesses to deploy AI assistants on their websites and other channels. The Service includes:

• An admin dashboard for bot configuration and management
• An embeddable chat widget for client websites
• Lead capture and conversation management tools
• A knowledge base system for document-based AI responses
• Analytics and reporting tools

3. Accounts and Registration

To use OtoLoom you must create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorised use of your account
• Be responsible for all activity that occurs under your account

You must be at least 18 years old to create an account. By registering you represent that you meet this requirement.

4. Subscriptions and Billing

4.1 Plans and pricing

OtoLoom offers paid subscription plans (Starter and Pro) with a 14-day free trial for new accounts. Pricing is displayed on our website and within the platform.

4.2 Trial period

New accounts receive a 14-day free trial. At the end of the trial your bot will be paused unless you subscribe to a paid plan. You will not be charged without providing payment details.

4.3 Billing and payment

Subscriptions are billed monthly or annually in advance. Payments are processed by Lemon Squeezy. By subscribing you authorise recurring charges to your payment method. All prices are in USD and exclude any applicable taxes.

4.4 Plan changes

• Upgrades: Take effect at the start of your next billing cycle. You will receive immediate notification and can prepare accordingly.
• Downgrades: Take effect at the end of your current billing period. You retain your current plan's features until then.

4.5 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to your paid plan features until that date. No refunds are provided for unused portions of a billing period.

4.6 Payment failure

If a payment fails we will notify you and attempt to process the payment again. If payment remains outstanding your account may be suspended and bots paused.

5. Acceptable Use

You agree not to use OtoLoom to:

• Violate any applicable law or regulation
• Deceive, defraud, or harm visitors interacting with your bot
• Collect data from minors without appropriate consent
• Send spam or unsolicited communications
• Impersonate any person or entity
• Deploy bots on websites you do not own or have permission to use
• Attempt to circumvent platform usage limits through automated means
• Use the platform to generate harmful, illegal, or abusive content
• Reverse engineer, copy, or reproduce any part of the platform
• Resell or sublicense access to the platform without our written consent

6. Your Responsibilities

As a business deploying an AI-powered bot through OtoLoom you are responsible for:

• Ensuring your use of the platform complies with applicable privacy laws in your jurisdiction
• Obtaining any necessary consents from your website visitors
• Displaying a privacy policy on your website that accurately describes data collection through the chat widget
• The content and accuracy of information provided to configure your bot
• The content of documents uploaded to your knowledge base
• Monitoring conversations and taking over from AI when appropriate
• Ensuring your bot does not provide medical, legal, financial, or other professional advice without appropriate disclaimers

7. AI and Content

OtoLoom's AI responses are generated by Anthropic's Claude model. While we configure the AI to stay within the scope of your business, AI systems can occasionally produce inaccurate or unexpected outputs. You acknowledge that:

• AI responses are not guaranteed to be accurate, complete, or appropriate
• You are responsible for reviewing AI responses and using the human handoff feature when appropriate
• We are not liable for the content of AI-generated responses
• You must not use OtoLoom to generate content that is harmful, discriminatory, or illegal

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. In relation to data collected through your bot:

• You are the data controller for your visitors' personal data
• We act as your data processor
• You must have a lawful basis for collecting and processing visitor data
• You must respond to any data subject requests relating to your visitors' data

9. Intellectual Property

OtoLoom and all related trademarks, software, designs, and content are owned by us. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.

You retain ownership of all content you upload or create using the platform including your bot configuration, knowledge base documents, and business information.

10. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. We may perform maintenance, updates, or experience outages. We will endeavour to notify you of planned downtime where possible.

Conversation limits apply per your plan. If your limit is reached your bot will be paused for the remainder of the billing period.

11. Limitation of Liability

To the fullest extent permitted by law:

• OtoLoom is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability to you for any claim shall not exceed the amounts paid by you in the 3 months preceding the claim
• We are not liable for any loss of data, revenue, profit, or business opportunity

12. Indemnification

You agree to indemnify and hold harmless OtoLoom from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

13. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may terminate your account at any time by cancelling your subscription and contacting us. Upon termination your data will be retained for 90 days then deleted, subject to legal retention requirements.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes will be resolved through good faith negotiation in the first instance. If unresolved, disputes shall be subject to binding arbitration or the courts of the jurisdiction where OtoLoom operates.

16. Contact

Email: legal@otoloom.com